Creative Memories Digital Center Product/Warranty Procedures
Our Hardcover StoryBooks, You Create It Custom Albums and Custom Album
Pages carry a Limited Lifetime Warranty
Creative Memories guarantees the quality of its products for the
lifetime of the original purchaser. When subjected to normal use, Hardcover
StoryBooks, You Create It Custom Albums and Custom Album Pages have a lifetime
warranty against manufacturing defects. If any component of your Hardcover
StoryBooks, You Create It Custom Albums and Custom Album Pages proves defective,
repair or replacement with the same or equivalent StoryBook, You Create It
Custom Album or Custom Album Page will be made without charge. Warranties do not
apply when products are not used in accordance with recommended instructions, or
in cases of misuse or abuse.
Our Softcover StoryBooks are warranted against defects in materials or
workmanship for one year from the date of order
All other Digital Center products are covered for thirty days.
NOTE: Once you place your order your digital file is queued up to our Digital Press for printing. In the rare occurrence you may need to cancel your order, there will be a $15 cancelation fee charged. Upon request of a cancelation Creative Memories will make every attempt to accommodate up until the time the item(s) ships.
Replacing Digital Center Products: While we try to provide the
highest quality product, there are certain situations where Creative Memories
doesn’t have control. Therefore, the Creative Memories’ warranty does not cover
the following:
- Any errors in spelling, punctuation or text accuracy entered by you. Please be
sure to preview your text carefully before placing your order.
- Poor quality resulting from the use of low-resolution or substandard images.
- Errors in user-customizable features including, but not limited to,
enhancements, size and cropping.
- A poor image you select for a reprint, greeting card or gift that does not meet
the minimum recommended resolution and results in a poor quality image.
- Submission of incorrect or misspelled information to be printed on your greeting
card, calendar or gift.
Return Procedure: Complete this
form and return it with the defective, damaged and/or
incorrectly shipped product to Creative Memories. Please use the smallest
shipping cartons and pack the items carefully. Use the UPS Return Service Label
to return your product at no cost to you. You will need one label per carton.
Creative Memories standard is to process the return within three working days of
receipt of the product. When receiving a replacement of an item, please allow
the appropriate business days in shipping.
Returning Products
Contact Creative Memories Customer Service at (866) 440-2420 for
returns/replacement processing, or send by mail to:
Creative Memories Returns Department
3001 Clearwater Road
PO Box 1839
St. Cloud, MN 56301-1833
Incorrectly shipped products: First check your packing
slip/invoice to make sure the correct product is listed. If listed, indicate on
this form what was received and what was ordered. Return the incorrectly shipped
product to Creative Memories.
Defective products: If a manufacturing defect exits, complete
this form and return it with the defective product to Creative Memories. Follow
the above procedure.
Incorrectly shipped products: First check your packing
slip/invoice to make sure the correct product is listed. If listed,
indicate on this form what was received and what was ordered. Return the
incorrectly shipped product to Creative Memories following the above procedure.
Missing items from an order: First check your packing
slip/invoice to see if the product is currently listed. Indicate on this form
the product that is missing.
Lost Order: After the appropriate shipping time to your
area has elapsed, call Creative Memories Digital Center at (866)
440-2420. You will need to give the order number to the Digital Center
Representative for tracking purposes.
Damage by shipping carrier: If damage occurred during the
shipping delivery process, make a list of the damaged merchandise and call the
Creative Memories Digital Center for replacement. You will need to give the
order number to the Digital Center Representative.
Returns/credit for software and chargeable downloads: Software:
Once the package has been opened or the product is listed as “While Supplies
Last” or “Limited Addition,” it can no longer be returned for credit. Downloads:
Once you have purchased any one of our Digital Downloads, it cannot be returned
for credit.
If a credit is needed for any purpose, you will need to call the
Creative Memories Returns Department at (866) 440-2420.
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